Personal Injury

Road Traffic Accidents / Employment Liability / Criminal Injury / Public Liability / Slip Trip & Fall Injury


These are quality opt-in survey leads and re-verified by telephone and sent directly to you.


1. Did you have an accident in the past 2 years, you are not responsible for? Answer – Yes
2. Did you visit a GP/Hospital for the treatment due to the accident? Answer – Yes
3. Have you signed any paperwork with any solicitor for this accident so far? – No responses only.
4. Do you want to get a claim? Or – Are you happy to receive a call from a claims company/solicitor? Answer – Yes
5. Which type of accident did you have?

1. Did you have an accident in the past 2 years, you are not responsible for? Answer – Yes
2. Did you visit a GP/Hospital because of it? Answer – Yes
3. Have you signed any paperwork with any solicitor for this accident so far? – No responses only.
4. For RTA: Do you have access to third party details and/or police crime reference number? YES for either or both.
Note: If customer does not have the third party details or Police crime reference number handy at that moment but says he is able and willing to obtain it lead is in criteria.
For EL: Was this accident recorded in the accident book? YES. Note: If not recorded in accident book: Do you have a witness to this accident? YES answers only.
4.1. Criteria for RTA Data where the customer has confirmed 3rd party details available. No Hit & Run’s.
4.2. Criteria for RTA Data where the customer has the 3rd party details available on the call itself. No Hit & Run’s
5. Do you want to claim? Or – Are you happy to receive a call from a claims company/solicitor? Answer – Yes
6. Which type of accident did you have?

We replace all leads that are not in the above criteria.
In any case where the call fails to connect or the supplier hangs up

In any case where we try to send a lead and you – The Client – does not pick up the phone, we shall try and send the lead elsewhere but reserve the right to email you the details of the lead in real time in any case where we run the risk of losing the customer, and VIJAL SOLUTIONS shall not be responsible thereafter for non-contact-ability of the lead. It takes our agents hours of calling to get a customer on the phone ready to speak to an advisor.

In case of a replacement request for such an Emailed lead we need you (The Client) to provide us with a full call recording of the conversation in order to judge the replacement request. If you cannot provide us with that information we will not replace.

For the Data we need your DDI and opening times when you are available to take the leads. We expect you to inform us immediately of any changes and/or problems with the DDI and/or opening times. In any case where you fail to do so, we will send the lead as an Email lead with all contact details of the customer. No contacts will not be replaced or re-tried by the call centre.

Definition of a Lead is a person fitting the agreed criteria and wanting to make a claim.
Please note that in 1 data transfer there can be more than 1 such Lead.
If in one data transfer there is 1 driver and 3 passengers and you The Client accept all 4 then you The Client will be charged for 4 Leads. If you The Client decide to accept 2 out of 4 people in the car, you The Client will be charged for 2 Leads. It is your choice whether you accept 1 or more Leads on the transfer.
The call centre is free to re-contact any rejected Leads and place them elsewhere.

VIJAL SOLUTIONS’s Lead Generation Service is a pre-screening process, and therefore by its very nature will not be as thorough as any screening or acceptance processes which the Client may then carry out in relation to such potential leads.

If VIJAL SOLUTIONS were to provide a more detailed qualification process than that set out in the Lead Criteria Questions the price for such Services would be correspondingly higher and provided that VIJAL SOLUTIONS has asked potential leads the questions according to the Lead Criteria Questions and such potential leads have given appropriate answers, VIJAL SOLUTIONS shall have no liability whatsoever (whether under any Replacement Policy or otherwise in any way) in relation to a supply of that potential lead to the Client under this Lead Generation Service, whether or not such lead in fact ends up as a useful lead to the Client.

We go by the evidence of the call recording, not the factual evidence. If it turns out the customer was not telling the truth this is out of our control.

All replacements and reports should be send no later than 24 hours of supply of the Data with a clear reason why a lead is rejected.

VIJAL SOLUTIONS reserves the right to verify all returns justifications by contacting the consumer directly and/or listening to call recordings. Any leads reported on later than the given timelines will not be replaced.
Where VIJAL SOLUTIONS supplies a replacement pursuant to the Replacement Terms, that shall be the Client’s sole and exclusive remedy in that regard.
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