Complaints Procedure

What to do if you are a consumer and you have a problem with our service


How we can help

Vijal Solutions is a trading name of Vijal Shah.
Vijal SolutionsĀ is committed to providing you with the highest standard of service. However, if you do have a complaint, we will do everything possible to ensure that it is dealt with quickly and fairly.

The information provided here will show you how to:

  • Make a complaint
  • Contact the right person quickly
  • Take further action if you are unhappy with the outcome

Please note that any complaint must be notified to us within six months of the occurrence of the event that caused it.


Our commitment to you

We do everything in our power to ensure that customer complaints are dealt with quickly and fairly. The quickest way to have your complaint addressed is to follow the procedure detailed below.

How to complain

Complaints may be made by any reasonable means, this can include by telephone, email etc.

The member of staff receiving your complaint will try to resolve it immediately. If they cannot, or further investigation is required, please follow our Complaint Procedure.

Complaint Procedure

When expressing your complaint it is helpful to include all the relevant details, such as the details of any telephone conversations, emails, people contacted and any other circumstances relating to your concern. This helps us to quickly and more fully understand the nature of your complaint before beginning our investigations.

Once we have received your complaint the relevant Department Manager or one of his/her colleagues will acknowledge receipt in writing within 5 working days. You can normally expect a further full written response within 20 working days of this acknowledgement. Our aim is to resolve the complaint to your complete satisfaction at this point.

In the unlikely event that your complaint has not been resolved within four weeks of receipt, we will write to you explaining the reasons why and explain what further action we will need to take.

Within eight weeks of receipt we will either issue you with a final response letter detailing the outcome of our investigation and our decision, or a letter confirming when we anticipate our investigation will be concluded.

Contact Us

Vijal Solutions
Vijal Shah
E8, 803 Lakestown
Bibewadi Road,
Pune 411037
PUNE 411

Tel: 00 91 9158848888

If you are not satisfied with our response:

If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:

Legal Ombudsman
PO Box 6804

Tel: 0300 555 0333 (Between 8.30am to 5.30pm)

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes.

Do not send original documents to the Legal Ombudsman. They will scan any documents you send them to make computer copies and then destroy the originals.

Contact us

Tel: 00 91 9158848888

Write to us:

Vijal Solutions
Vijal Shah E8, 803 Lakestown Bibewadi Road, Pune 411037 INDIA PUNE 411